Just a Note
Disclosure: I’m not working with this resort, and they had no idea I was going to do a post on it. I went just when things started to open up and found the service was seriously lacking.
Yes, it is a staggeringly beautiful location and the property is lovely…but we ran into issue after issue. To put it in perspective, this place is seriously pricey. Yet we found the service didn’t match what you’d expect at that price point.
I understand that the hospitality industry is hurting right now due to Covid-19, and this is a very remote location, however, this was 5-star resort pricing and the staff wasn’t living up to it.
That said, when you know what to expect, you can make an informed decision for yourself about staying.
Here are a few things that happened during our stay:
I don’t mean to sound like a princess, but I just want to make you aware of things we dealt with, especially because it’s not a cheap booking.
I am optimistic that things will get better in the future!
Breakfast was indeed fab! I loved the breakfast burritos from the coffee shop. No surprise, but they do sell out.
If you find yourself sans breakfast burrito, head over to the regular breakfast spot.
When it comes to fresh brew, the coffee was entirely average. I wish I had bought my own honestly—but that’s the norm for me so your results may vary.
There was a dedicated coffee shop on the property, which was a perk. We came in once and there was no decaf available, but it was so-so otherwise.
As far as pre-dinner options, I would suggest stocking up your room. In our case, since every room has a fire pit, I would have loved to have had marshmallows to make s’mores.
In general, there was a serious lack of snacks and, for me, that’s rough. I tend to have a little bite here and there during the day but there wasn’t much to choose from.
Overall, the menu was fine but limited.
After staying four nights, we had tried it all and were stuck repeating. This will likely be your case for anything over three nights, max.
Despite the mixed bag, I adored The Paradox Entrada, the onsite restaurant.
You have to book reservations ahead of time but it’s phenomenal. The Paradox Grill is worth checking out as well. This more casual barbecue-style spot is perfect for a chill night.
There’s a poolside cantina as well, so it’s a good place to relax poolside.
This content was originally published here.